Terms and conditions

The following are the Terms and Conditions of orders placed with Iveanidea Limited. On ordering from Iveanidea Limited you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Method of Payment – Paypal

There is no fee payable if you pay with PayPal. Please note that full payment is taken at the time of ordering. Delivery charges will be calculated during the checkout process, we do our best to estimate when items will be despatched and/or delivered; however, these estimates should be considered as rough estimates only.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States. Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

Returns Policy

At Iveanidea Ltd we have every confidence that you will be delighted with your purchase. However, in the event that your goods are faulty either on arrival or within 12 months from receipt, please inform us of the fault and we will issue you with a returns authorisation reference number in order to claim an exchange.

Goods should be returned in their original packaging complete with all accessories and documentation if possible, and when we have verified the fault we will issue a replacement. We test all returned items, and if our technicians find a returned item is not faulty or has been tampered with we will return the item to you. In this instance you will be liable for the return carriage.

Returns Exclusions

Any return that is not accompanied with the return authorisation reference number will be held by Iveanidea Ltd for 30 days, items that have not been reclaimed by you within this period will be disposed of.

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Iveanidea Ltd, then your order will be re-stocked and subject to a charge for the return shipping cost or 50% of the order value, whichever is the higher.

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to Iveanidea Ltd, reasons given are the following:

  1. Addressee has gone away
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reason 1 to 5

Cost of the re-delivery will be charged to you and your order will be dispatched upon payment.

Reason 6 & 7

No action will be taken by Iveanidea Ltd until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted Iveanidea Ltd then your order will be re-stocked and subject to a charge for the return shipping cost or 50% of the order value, whichever is the higher.

Information You Provide To Us

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order, market/communicate products and services and deal with any enquiries relating to the same.

If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to as personal information and will not be shared with any third party.

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Iveanidea Limited. Our acceptance to your offer will only be considered complete at the time the goods you ordered are effectively despatched.

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which have not been despatched to you do not form part of the binding contract between you and Iveanidea Limited.

*These terms do not affect your statutory rights.

In no event shall the service provider be liable for any damage arising, directly or indirectly, from the use of the information contained on this web site including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this web site or making any use of the information contained herein, shall do so at its own risk. The service provider hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.